Support | SecurityTrax Backoffice

SecurityTrax is integrated with the three main credit bureaus: Experian (through Hart), Equifax, & TransUnion. Additionally, we're integrated with ADT's Credit Checks.

By utilizing your existing credit bureau account(s) you can run credit reports on your Leads or Customers right within SecurityTrax.

Specific pieces of information are needed for each credit bureau in order for the proper connections to be established. Below is a table for each credit bureau listing the required information, a description, and a sample where applicable.

NOTE: Additional charges from SecurityTrax for this integration will apply.

If you are part of a dealer program some or all of the following steps may already be completed for you. Please contact your dealer program provider.

ALERT! ADT users, please read this Best Practices document to troubleshoot any issues running Credit Checks in SecurityTrax

ADT

ITEM	INFO	DESCRIPTION	SAMPLE (where applicable)
1a	Dealer Number	The number provided by ADT for your dealership	12345678
2a	Dealer Password	The DealerWeb Sytem User Password. (NOT your DealerWeb password).

HART

One account with HART can grant access to all three major bureaus if you have an account with each bureau. HART provides a wide variety of features related to credit reports, including adding additional logic to reports pulled. SecurityTrax uses HART solely to connect to Experian.

ITEM	INFO	DESCRIPTION	SAMPLE (where applicable)
1b	Account	Your HART account ID or username
2b	Password	Your password to your HART account
3b	Product	Select CREDIT unless otherwise directed by SecurityTrax	CREDIT
4b	Bureau	XPN = Experian, TU = TransUnion, EFX = Equifax. SecurityTrax uses HART solely to connect to Experian.	XPN

Equifax

Wendi Wagner is a Senior Account Executive at Equifax and our main contact. She can be reached at wendi.wagner@equifax.com for any additional questions regarding the information in this section.

ITEM	REQUIRED INFO	DESCRIPTION	SAMPLE (where applicable)
1c	Member Number	Your Equifax account number	111XX11111
2c	Security Digits	Your Equifax account password	11X
3c	Score Model	The type of credit report to be generated (i.e. FICO, or TELCO). These features must be turned on in your Equifax account. Additionally, you must speak with your Equifax representative to have the Score Model added to the 'MAT table' for your Equifax account. The graphic below shows the different types of Score Models available.	02801 or 02525
4c	Service	Production is the functioning system. Test is the test environment.	Production
5c	Include Print Image	Places a copy of the credit report in the Customer Record. This feature must be turned on in your Equifax account.	Yes or No
6c	Transaction Pin	Not required

Current FICO Score Models based on Equifax data:

Test Bureau

ITEM	INFO	DESCRIPTION	SAMPLE (where applicable)
1d	N/A	This is a test account used only by SecurityTrax

TransUnion

ITEM	REQUIRED INFO	DESCRIPTION	SAMPLE (where applicable)
1e	Subscriber Code	Your TransUnion account ID (Please contact SecurityTrax and provide your TransUnion subscriber code to complete the TransUnion Credit Bureau access.)	1111X1111111
2e	Password	Your TransUnion account password	X111
3e	Addon	Specifies which type of credit report to pull (i.e. Vantage 3.0 or Fico Score 4)	00V60 or 00P02
4e	Product Code	Identifies whether a 'soft' (08000) or 'hard' (07000) credit pull will take place. Verify your TransUnion account settings with your TransUnion rep prior to selecting a Product Code.	07000 or 08000

In order to add your credit bureau(s) and take advantage of this time saving feature complete the following:

Click on the Administration tab
Click Global Settings under the System section
Click Integrations located under the tabs at the top
Click Credit Bureaus
Check the Enable Credit Bureau checkbox and click Save
Click Add Credit Bureau located under the tabs at the top
Enter a Name for the credit bureau
Select the Credit Bureau Type
Enter the applicable information for your credit bureau as described in the table above
Click Save
Repeat for each of your credit bureau accounts

After completion of these steps you'll be able to see a button on the Customer Record labled Credit Reports. Simply click the button, select your credit bureau, and click Run Credit.

NOTE: For TransUnion email your Subscriber Code to Travis Hansen at thansen@securitytrax.com so you can be added to our list.

Applying the Credit Score to a Customer Record

Once you've obatined acredit score, you can easily add the score to the Customer Record by following the steps outlined at the bottom this page: Running Credit Reports.