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INTERACTIVE SERVICE PROVIDERS
SUPPORT
Integrations Guide
INTERACTIVE SERVICE PROVIDERS
ALARM.COM
Introduction
1) Creating Dealer Site Credentials for SecurityTrax
2) Entering Dealer Site Credentials Into SecurityTrax
3) Creating a Seamless Login Experience
4) Using the Alarm.com Integration
5) Alarm.com Billing Integration
6) Alarm.com Builder Program Sync
SecureNet
CREDIT BUREAUS
Credit Bureau Integration
Security Equity Partners (SEP)
CENTRAL STATIONS
AvantGuard
Chat Feature Access
CMS
COPS Monitoring
1) Entering COPS Monitoring Credentials in SecurityTrax
2) Prepare Account for COPS Monitoring
3) Shell Account with COPS Monitoring
4) Account Testing & Editing
BRINKS Dealer Portal
1) Entering BRINKS Credentials in SecurityTrax
2) Entering Alarm.com Credentials in SecurityTrax
3) BRINKS Bounce & Entering HART Credentials in SecurityTrax
4) Obtaining Block(s) of Account Numbers
5) Shell Account with Alarm.com
6) Shell Account with BRINKS
a) Add 2-Way Device ID to Shell
b) Create Account
c) View Event Histories
d) BRINKS eContract
7) Account Testing & Editing
Rapid Response
Rapid Response Event History
United Central Control
CENTRAL STATION MONITORING PLATFORMS
Stages
Bold
Mastermind
DEALER PROGRAMS
ADT
ADT Integration
1) Enabling ADT
2) Test Monitoring Company
3) Equipment Mapping
4) Testing Setup
5) Order Setup
5a) Fill out the Customer Information
5b) Default Billing Method
5c) Equipment
5d) Emergency Contacts
6) Create Order
6a) Create Order in ADT Integration Window
6b) eContracts
6c) Confirm Order/Submission
6d) Verify ADT Serial MAN and Account Number
7) ADT Production Usage
8) Commercial Accounts
9) Funding Status Collections Report and Disposition Information
ADT FAQ
PreOrder Checks
Credit Check Setup
DocuSign Setup
DocuSign Usage - ADT Specific
Shellper Setup & Usage
How to Change Your API Password
ADT Canada
Central Security Group
Dynamark
DIALERS
Five9
DOCUSIGN
SecurityTrax / DocuSign Integration Setup
1) DocuSign Account Information
2) Linking Your DocuSign Account to SecurityTrax
3) Field Names to Use in DocuSign
4a) Creating Contract Templates Using the NEW DocuSign Interface
4b) Creating Contract Templates Using the CLASSIC DocuSign Interface
5) Using DocuSign
DOORKNOCKERS
SalesRabbit
MARKETING
HubSpot
VENDORS
Tri-ed Electronic Order Authorization
XML/RPC
Sample Code
Creating Customers
Creating Customer Notes
Creating Leads
Creating Tech Appointments
Requesting Customer Emergency Contacts
Requesting Customer Information
Requesting Customer's SecurityTrax ID By Identifier
Requesting Tech Availability - Slot Based
Updating Customer Confirmation Numbers
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